Returns & Exchanges

At Party City, we want your celebration to be perfect, which is why we offer a 30-day window for returns on most unused and unopened merchandise. Items must be in their original packaging and accompanied by a valid receipt or order confirmation to qualify for a full refund.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unopened, in original packaging, and within 30 days of purchase; please note that seasonal items and custom orders may have specific restrictions.

• 2.
  Gather Documentation

  Locate your original paper receipt for in-store purchases or your digital order confirmation email for online orders to verify your transaction.

• 3.
  Choose Return Method

  Bring your items to any Party City location for a free instant refund, or use our online portal to generate a shipping label for mail-in returns.

• 4.
  Receive Your Refund

  Once your return is processed, a refund will be issued to your original form of payment, typically appearing in your account within 5 to 7 business days.